
Service Delivery Specialist
2 weeks ago
Job Title: Service Engineer
\At Esco, we enable technologies, products, and services to the life sciences and healthcare industries. Supporting academic research, scientific discoveries, clinical practice, biopharmaceutical R&D and manufacturing worldwide.
\We are poised to benefit from the growth of the healthcare and biopharma industries in Asia and globally. Our responsibilities include:
\- \
- Field service support for our products\
- Handle breakdown calls with earliest response time\
- Maintain high customer satisfaction and manage expectations\
- Prepare monthly reports on service performance\
- Monitor repairs and maintenance activities for operational efficiency\
- Decide when to escalate customer concerns/issues\
- Publish and maintain service documentation\
- Perform troubleshooting, commissioning, and certification of units\
- Collaborate with customers and build strong relationships\
- Carry out hands-on training for field service organizations internationally (20% travel)\
- Ensure seamless delivery of services and products to meet customer needs\
- Sustain a high level of technical expertise through continuous learning and professional development
The ideal candidate possesses:
\- \
- Degree in Engineering\
- 3+ years of experience in laboratory equipment repair and troubleshooting\
- Good command of English\
- Strong analytical and problem-solving skills\
- Willingness to travel across India for customer visits\
- Driver's license and driving experience\
- Excellent communication and interpersonal skills
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