Service Delivery Specialist

2 weeks ago


Palakkad, Kerala, India beBeeMechanics Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Service Engineer

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At Esco, we enable technologies, products, and services to the life sciences and healthcare industries. Supporting academic research, scientific discoveries, clinical practice, biopharmaceutical R&D and manufacturing worldwide.

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We are poised to benefit from the growth of the healthcare and biopharma industries in Asia and globally. Our responsibilities include:

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  • \
  • Field service support for our products\
  • Handle breakdown calls with earliest response time\
  • Maintain high customer satisfaction and manage expectations\
  • Prepare monthly reports on service performance\
  • Monitor repairs and maintenance activities for operational efficiency\
  • Decide when to escalate customer concerns/issues\
  • Publish and maintain service documentation\
  • Perform troubleshooting, commissioning, and certification of units\
  • Collaborate with customers and build strong relationships\
  • Carry out hands-on training for field service organizations internationally (20% travel)\
  • Ensure seamless delivery of services and products to meet customer needs\
  • Sustain a high level of technical expertise through continuous learning and professional development
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The ideal candidate possesses:

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  • \
  • Degree in Engineering\
  • 3+ years of experience in laboratory equipment repair and troubleshooting\
  • Good command of English\
  • Strong analytical and problem-solving skills\
  • Willingness to travel across India for customer visits\
  • Driver's license and driving experience\
  • Excellent communication and interpersonal skills


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