Leading Customer Service Teams

1 week ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Team Lead Job Description

We are seeking a seasoned Team Leader to oversee our customer service team and ensure they deliver exceptional service to international clients.

This leadership role involves guiding the team to meet and exceed performance targets, managing daily operations, and maintaining high standards of customer satisfaction.

Required Skills and Qualifications
  • Five years of experience in International Voice processes and at least one year as a Team Lead is required.
  • Proven track record of success in a supervisory or team leader role, preferably in an international voice contact center.
  • Excellent leadership and people management skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced dynamic environment.
  • Proficiency in using contact center software and CRM systems.

Benefits
  • Experience working hours 9 hours/day with rotational night shifts in Hyderabad and Bangalore locations.
  • Bachelor's degree from any reputed University/College.

Other Details
  • Key Performance Indicators: Ability to lead a team, manage time effectively, and maintain high customer satisfaction rates.

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