Abu Dhabi Technical Support Role

1 week ago

Surat, Gujarat, India beBeeFieldSupport Full time  5,00,000 -  10,00,000
Technical Support Specialist in Abu Dhabi

This is an excellent opportunity for a skilled IT professional to work on-site and remotely with end-users across the organization, providing technical support, troubleshooting, and installing hardware and software.

Job Description:

  • Provide on-site and remote technical assistance to users with desktops, laptops, printers, and peripherals.
  • Identify and resolve operating system and application-related issues, including Windows, MS Office, email, and other software.
  • Install, configure, and upgrade user hardware and software according to established IT policies.
  • Manage user accounts, access rights, and group policies within Active Directory.
  • Troubleshoot connectivity issues involving LAN, Wi-Fi, VPN, and IP telephony.
  • Coordinate with vendors for repairs or replacements of hardware.
  • Accurately log incidents and service requests in the IT Service Management (ITSM) tool and ensure resolution.
  • Assist with onboarding/offboarding activities, including device setup and profile configurations.
  • Maintain documentation, FAQs, and user guides for common technical issues.

Required Skills and Qualifications:

  • 3-5 years of experience in IT end-user support or desktop support.
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking principles.
  • Experience with Active Directory, Outlook/Exchange, and remote support tools.
  • Familiarity with IT Service Management/ticketing systems, such as ServiceNow or ManageEngine.
  • Understanding of IT security, endpoint protection, and patching procedures.

Preferred Qualifications:

  • Bachelor's Degree in Information Technology or a related field.
  • Certifications like CompTIA A+, Microsoft MCSA, or ITIL Foundation are desirable.
  • Experience supporting mobile devices and collaboration tools, such as Teams and Zoom.

Working Conditions:

  • Willingness to work in Abu Dhabi, UAE location.

  • Technical Support Specialist

    4 days ago

    Surat, Gujarat, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide expert technical support to our channel partners and end users.Your primary tasks will be to support, train, and develop our users and partners in India. Technical support will be handled through...

  • Technical Support Engineer

    2 days ago

    Surat, Gujarat, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 16,00,000

    Role Overview:We are seeking experienced professionals to join our technical support team as Technical Support Engineers.The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused approach.Responsibilities:Provide second and third-level technical support to customers, resolving complex issues and...

  • Technical Support Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    About this RoleWe are seeking a skilled Technical Support Specialist to provide high-quality support to our customers. As a key member of our technical team, you will be responsible for resolving technical issues and providing timely assistance via multiple channels.Key Responsibilities:Troubleshooting: Identify and resolve technical issues related to...

  • Technical Support Representative

    1 week ago

    Surat, Gujarat, India Com - WhatsApp API, Unified Inbox, Crm, Bot Builder, Automations Builder, Ecommerce & More Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCom.Bot is a Meta Business Partner that offers a comprehensive SaaS platform including WhatsApp API, Unified Inbox, CRM, Bot Builder, Automations Builder, and Ecommerce solutions. Our platform helps businesses streamline communication, automate tasks, and enhance customer interactions. We are committed to providing innovative and efficient...

  • Technical Support Specialist

    4 days ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 45,00,000 - ₹ 85,00,000

    IT Service Desk Engineer RoleWe are seeking a motivated and customer-focused IT Service Desk Engineer to provide excellent technical support and maintain a stable IT environment.This role involves being the first point of contact for all IT-related issues and requests, providing initial technical support, troubleshooting basic technical problems, escalating...

  • Technical Support Specialist

    5 days ago

    Surat, Gujarat, India beBeeTechnical Full time US$ 70,000 - US$ 1,21,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and technical support.Key Responsibilities:Provide world-class technical support via telephone and/or written internet-based communicationDrive process...

  • Technical Support Expert

    5 days ago

    Surat, Gujarat, India beBeeExpertise Full time ₹ 13,35,900 - ₹ 18,15,300

    Job TitleWe are seeking a highly skilled technical professional to fill this challenging role. As a critical thinker with strong technical expertise, you will work closely with our valued customers to address their complex post-sales concerns.You will be responsible for providing technical support, configurations, and troubleshooting services to our...

  • Technical Support Specialist

    4 days ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleTechnical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients. As the first point of contact for IT support, you will be responsible for resolving technical issues, managing customer inquiries, and ensuring timely resolution.Key Responsibilities:Provide...

  • Technical Support Specialist

    1 week ago

    Surat, Gujarat, India PortPro - Asia Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Title:Technical Support Specialist (SaaS Support)Department:Customer SupportGroup:Quality ControlRole Summary:The Technical Support Specialist provides expert assistance to users of our SaaS platform, ensuring timely resolution of technical issues, excellent customer experience, and ongoing product usability. This role involves troubleshooting complex...

  • Technical Support Specialist

    6 days ago

    Surat, Gujarat, India beBeesoftware Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Product Specialists are key to unlocking customer success. The role demands a unique blend of technical expertise and interpersonal skills. This job is an exciting opportunity to bring in your own ideas, implement them, and make them accessible to a large customer base.This specialist will play a pivotal role in helping customers successfully implement and...