Technical Support Representative

1 day ago


Surat, Gujarat, India Com - WhatsApp API, Unified Inbox, Crm, Bot Builder, Automations Builder, Ecommerce & More Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Com.Bot is a Meta Business Partner that offers a comprehensive SaaS platform including WhatsApp API, Unified Inbox, CRM, Bot Builder, Automations Builder, and Ecommerce solutions. Our platform helps businesses streamline communication, automate tasks, and enhance customer interactions. We are committed to providing innovative and efficient solutions to meet the diverse needs of our clients.

Role Description

This is a full-time on-site role for a Technical Support Representative, located in Surat. The Technical Support Representative will be responsible for providing customer support, resolving technical issues, and ensuring customer satisfaction. Daily tasks include troubleshooting, answering customer inquiries, and maintaining high levels of analytical problem-solving to address and resolve client concerns.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Technical Support and Troubleshooting experience
  • Strong Analytical Skills
  • Excellent written and verbal communication skills
  • Ability to work collaboratively with a team on-site
  • Previous experience in a similar role is a plus
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred


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