Enterprise Telecom Solutions Leader

2 days ago


Mumbai, Maharashtra, India Truetech Solutions Private Limited Full time
Company Overview

We are Truetech Solutions Private Limited, a leading provider of innovative telecom solutions. Our company is dedicated to delivering cutting-edge products and services that meet the evolving needs of our customers.

Job Title: Product Head - Enterprise Telecom

We are seeking an experienced Product Head to lead and manage the product managers responsible for the Lead-to-Order (L2O), Order-to-Activation (O2A), Usage-to-Cash (U2C), and Trouble-to-Resolve (T2R) journeys. This role is crucial in ensuring seamless integration and optimization of these key processes to drive business success and enhance customer satisfaction.

Key Responsibilities:

• Develop, articulate, and own a clear product vision and strategy that aligns with the company's overall business objectives.
• Provide leadership, guidance, and mentorship to product managers overseeing the L2O, O2A, U2C, and T2R journeys.
• Promote collaboration and knowledge sharing among PMs to ensure best practices and innovative solutions are implemented across all journeys.
• Communicate product vision, strategy, and performance to executive leadership and other key stakeholders.
• Oversee a transition from feature-led to strategy-led product roadmap.
• Work closely with engineering, operations, sales, marketing, and customer support to ensure seamless product development and delivery.
• Partners with business and internal/external partners to understand current customer experience, identifies areas of opportunity to build and enhance platforms and modules.
• Continuously improve processes and workflows across all four journeys to enhance efficiency, reduce costs, and improve customer satisfaction.
• Establish and track key performance indicators (KPIs) for each journey to ensure they meet or exceed targets.
• Identify and implement innovative solutions and technologies to enhance product capabilities and stay ahead of market trends.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.
• MBA is a plus.
• 15+ years of product management experience in the telecom industry, with significant leadership experience.
• Strong technical background and understanding of telecom processes, including BSS and OSS layers.
• Excellent communication, collaboration, and problem-solving skills.
• Proven track record of driving innovation and process optimization.
• Experience with data analytics and performance optimization.

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience and qualifications.

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