Telecom Systems Administrator
7 days ago
We are seeking a highly skilled Telecom Systems Administrator to join our team at Aerial Telecom Solutions. This is a unique opportunity to work with a leading provider of telecom, IT, and banking solutions.
About UsAerial Telecom Solutions is a private limited company headquartered in Mohali. We prioritize customer satisfaction and focus on long-term relationships and growth goals. Our team has received the "Customer Obsession Award 2019" by CII and holds ISO 9001:2019; OHSAS 18001:2019 certifications.
Responsibilities- Jira Administration:
- Configure and manage Jira instances, including creating and maintaining projects, workflows, issue types, and custom fields.
- User Management:
- Manage user permissions and groups, ensuring proper access control.
- System Maintenance:
- Perform routine maintenance tasks, including upgrades, patches, and backups.
- Troubleshooting:
- Identify and resolve issues related to Jira functionality, performance, and integrations.
- Support:
- Provide technical support to Jira users and stakeholders.
- Documentation:
- Create and maintain documentation related to Jira configurations, processes, and best practices.
- Compliance:
- Ensure that Jira usage complies with organizational policies and security standards.
- Experience: A total of 5-7 years' experience, including 6-12 months as a JIRA administrator or having completed at least one full Jira implementation.
- Technical Skills:
- Knowledge of Jira Cloud, proficiency in Jira administration, including workflow design, permissions management, and troubleshooting.
- A good understanding of SDLC and service management processes is a plus.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex issues.
- Communication: Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Certifications: Jira Administrator Certification (ACP-120) or equivalent certification is preferred.
Rupee 8 Lakhs - Rupee 10 Lakhs per annum, depending on qualifications and experience.
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