Telecom Systems Administrator

7 days ago


Mumbai, Maharashtra, India Aerial Telecom Solutions Full time
Job Summary

We are seeking a highly skilled Telecom Systems Administrator to join our team at Aerial Telecom Solutions. This is a unique opportunity to work with a leading provider of telecom, IT, and banking solutions.

About Us

Aerial Telecom Solutions is a private limited company headquartered in Mohali. We prioritize customer satisfaction and focus on long-term relationships and growth goals. Our team has received the "Customer Obsession Award 2019" by CII and holds ISO 9001:2019; OHSAS 18001:2019 certifications.

Responsibilities
  • Jira Administration:
    • Configure and manage Jira instances, including creating and maintaining projects, workflows, issue types, and custom fields.
  • User Management:
    • Manage user permissions and groups, ensuring proper access control.
  • System Maintenance:
    • Perform routine maintenance tasks, including upgrades, patches, and backups.
  • Troubleshooting:
    • Identify and resolve issues related to Jira functionality, performance, and integrations.
  • Support:
    • Provide technical support to Jira users and stakeholders.
  • Documentation:
    • Create and maintain documentation related to Jira configurations, processes, and best practices.
  • Compliance:
    • Ensure that Jira usage complies with organizational policies and security standards.
Requirements
  • Experience: A total of 5-7 years' experience, including 6-12 months as a JIRA administrator or having completed at least one full Jira implementation.
  • Technical Skills:
    • Knowledge of Jira Cloud, proficiency in Jira administration, including workflow design, permissions management, and troubleshooting.
    • A good understanding of SDLC and service management processes is a plus.
  • Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex issues.
  • Communication: Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Certifications: Jira Administrator Certification (ACP-120) or equivalent certification is preferred.
Estimated Salary:

Rupee 8 Lakhs - Rupee 10 Lakhs per annum, depending on qualifications and experience.



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