Technical Support Representative

2 days ago


Gulbarga, Karnataka, India beBeeCommunicator Full time ₹ 60,00,000 - ₹ 85,00,000
Job Title: Technical Support Representative

Our client seeks a skilled communicator fluent in Portuguese, Spanish, and English for their Help Desk role.

Key Responsibilities:
  • Provide multilingual customer support via phone, chat, and email
  • Troubleshoot mobile device and connectivity issues
  • Log and manage service tickets accurately and efficiently
  • Liaise with telecom providers and internal teams to resolve service-related issues
  • Ensure adherence to SLAs and KPIs
  • Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in Portuguese,Spanish & English
  • Ability to work in a 24/7 rotational shift environment (including night shifts)
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus
  • Self-starter with a collaborative mindset and attention to detail
Requirements:

Must be able to communicate fluently in Portuguese, Spanish, and English



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