Technical Support Specialist

3 days ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

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We are seeking a highly skilled and customer-focused Service Desk Analyst to join our technical support team.

The ideal candidate will have experience working with reputed brands, excellent English communication skills, and a strong background in troubleshooting Microsoft 365 and Mac systems.

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Key Responsibilities:

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- Provide remote and on-site technical support for end-users across global regions

- Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and MacBook systems

- Handle customer queries with professionalism and clarity

- Maintain documentation of issues and resolutions in a knowledge base

- Participate in IT exercises like disaster recovery, quarterly maintenance, and hardware lifecycle governance

- Coordinate with internal teams and vendors to ensure timely resolution

Requirements:

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- 1.5 to 4 years of experience in technical support

- Strong command of English (verbal and written) – must-have

- Experience supporting international clients (US, UK, Australia)

- Hands-on expertise with Microsoft 365 troubleshooting

- Familiarity with Mac OS support and related technical steps

- Ability to manage high-severity issues and prioritize tasks effectively

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