Operations Director

1 week ago


Davangere, Karnataka, India beBeeOperations Full time ₹ 50,00,000 - ₹ 80,00,000

Job Summary:

We are seeking a seasoned professional to spearhead our team's operational efficiency. The ideal candidate will have experience in managing high-performing teams at BPO/KPO, exceptional communication skills, and the ability to foster a dynamic and collaborative work environment.

Key Responsibilities:

  • Optimize daily workflow to maximize project capacity
  • Maintain schedule adherence for self and team members
  • Implement effective operations management strategies to overcome daily challenges
  • Promote open communication with US offices through regular calls and emails
  • Prepare accurate reports and submit timely updates to stakeholders
  • Conduct quality checks on volumes processed by team members to ensure quality standards
  • Facilitate daily team meetings and provide timely process updates
  • Anticipate client needs and develop customized reports
  • Analyze QC feedback and implement improvements to enhance team quality
  • Maintain compliance with all organizational policies

Requirements:

  • Bachelor's or master's degree in any field
  • 5-7 years of experience in managing teams at BPO/KPO
  • Strong verbal and written English communication skills
  • Excellent networking skills across the organization
  • Training expertise to deliver process, refresher, and soft skills training
  • Able to learn quickly and train team members on process nuances
  • Familiarity with financial services and class action/mass tort is an asset
  • Able to interact confidently with US internal and external customers


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