ServiceNow ITSM and HRSD Implementation Specialist
1 day ago
Job Title: ServiceNow ITSM and HRSD Implementation Specialist
At MERGEN CORPORATES PRIVATE LIMITED, we're seeking a skilled ServiceNow ITSM and HRSD Implementation Specialist to join our team. As a key member of our IT team, you'll be responsible for implementing, configuring, and maintaining ServiceNow ITSM and HRSD modules to align with our business processes.
Key Responsibilities:
- Implement and configure ServiceNow ITSM and HRSD modules to meet business requirements.
- Analyze stakeholder needs and design effective solutions.
- Customize and develop workflows, forms, and reports to enhance the ServiceNow platform.
- Provide ongoing support and maintenance for ServiceNow applications.
- Collaborate with IT and HR teams to ensure seamless integration between ITSM and HRSD functionalities.
- Conduct user training sessions and create documentation for processes and procedures.
- Stay updated on ServiceNow releases, features, and best practices.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience working with ServiceNow, specifically in ITSM and HRSD.
- Strong understanding of ITIL processes and HR Service Delivery best practices.
- Proficiency in ServiceNow scripting (JavaScript), UI policies, business rules, and workflows.
- Experience with ServiceNow integration tools (REST, SOAP) and data import/export.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
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