ServiceNow Solution Architect

3 days ago


Navi Mumbai, Maharashtra, India PrOptimistic Full time

We are seeking a highly skilled and experienced ServiceNow Solution Architect to join our dynamic Corporate Systems team at PrOptimistic in Mumbai. This position offers a unique opportunity to collaborate with cross-functional teams, analyze requirements, design solutions, and implement enhancements to our ServiceNow instances.

About the Role:

The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices. As a ServiceNow Solution Architect, you will work closely with business stakeholders to understand their needs and translate them into technical specifications for ServiceNow solutions.

You will be responsible for designing, configuring, and developing ServiceNow applications, modules, flows, and interfaces that meet our organization's HRSD, ITSM, and/or ITAM (hardware) requirements. Additionally, you will create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).

Key Responsibilities:
  • ServiceNow Configuration and Development:
    • Design, configure, and develop ServiceNow applications, modules, flows, and interfaces to meet our organization's HRSD, ITSM, and/or ITAM requirements.
  • Service Catalog Development:
    • Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
  • Cross-Functional Collaboration:
    • Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications for ServiceNow solutions.
  • Integration and Data Migration:
    • Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
  • Reporting and Dashboards:
    • Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics.
  • Continuous Learning:
    • Stay up-to-date with the latest ServiceNow features, tools, and best practices.
  • Proactive Improvement:
    • Identify opportunities for improvements and provide recommendations for improvements to optimize ServiceNow solutions.
  • Testing and Quality Assurance:
    • Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy.
  • Documentation:
    • Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5-7 years of working experience as a ServiceNow Developer, preferably with HRSD and/or ITSM/ITAM product expertise.
  • Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
  • In-depth knowledge of ITIL processes and best practices for IT Service Management.
  • Strong analytical and problem-solving skills to design effective ServiceNow solutions.
  • Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
  • Excellent organizational and time management skills to handle multiple projects simultaneously.
  • Understanding of Agile development methodologies is a plus.
  • ServiceNow Certified Application Developer (CAD) certification is highly desirable.
Location:

This position is based in our Mumbai location at Vashi, Navi Mumbai. We follow a hybrid work policy.

Estimated Salary: ₹1200000 - ₹1800000 per annum



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