Senior ServiceNow Developer and ITSM Specialist

5 days ago


Navi Mumbai, Maharashtra, India PrOptimistic Full time

Job Summary:

We are seeking a highly skilled Senior ServiceNow Developer to join our dynamic team at PrOptimistic in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices.

About the Role:

  • Design, configure, and develop ServiceNow applications, modules, flows, and interfaces to meet organizational HRSD, ITSM, and/or ITAM requirements.
  • Collaborate with cross-functional teams to analyze business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.
  • Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics.
  • Stay up-to-date with the latest ServiceNow features, tools, and best practices.
  • Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5-7 years of working experience as a ServiceNow Developer, preferably with HRSD and/or ITSM/ITAM product expertise.
  • Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
  • In-depth knowledge of ITIL processes and best practices for IT Service Management.
  • Strong analytical and problem-solving skills to design effective ServiceNow solutions.
  • Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.

Location: Mumbai location at Vashi, Navi Mumbai. We follow a hybrid work policy.

Salary: ₹20,00,000 - ₹30,00,000 per annum.



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