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Expert ServiceNow Architect

1 month ago

Mumbai, Maharashtra, India ServiceNow Full time

Job Overview

We are seeking a highly skilled Servicenow Technical Consultant to join our team. This role will be responsible for designing and delivering Servicenow Technology Workflows solutions that meet customer needs.

About the Role

This is a senior-level position that requires expertise in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), and IT Service Management.

Responsibilities

  • Lead workshops with customers/partners to assess current processes and establish future-state processes.
  • Design and deliver Servicenow Technology Workflows solutions with a technical architecture designed for long-term success and following Servicenow technical standards and leading practices.
  • Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
  • Advise customers on how to use the Servicenow Platform's capabilities to improve their business processes while adhering to Servicenow Best Practices.
  • Maintain skills/certifications in relevant areas.

Requirements

  • 5+ years' experience as part of a professional services organization; or equivalent education/experience.
  • Ability to travel up to 50% and ability to work outside of local time zone preferably night time IST.
  • Initiative - Proactive, self-motivated, and self-directed.
  • Dedication and commitment to customer success.
  • Certified Servicenow Administrator (CSA)
  • Relevant Servicenow Certified Implementation Specialist (CIS) certifications.
  • Experience working collaboratively and with Agile methodology.

Estimated Salary Range: $120,000 - $180,000 per year

Why Join Us?

We value diversity and inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. We strive to create an accessible and inclusive experience for all candidates.