Senior ServiceNow Technical Support Specialist

1 week ago


Mumbai, Maharashtra, India Rapsys Technologies Full time

About Rapsys Technologies

We are a leading Insurtech and IT solution provider in the Insurance Industry, focused on delivering innovative solutions that meet the evolving needs of our clients.

Role Overview

The Senior ServiceNow Technical Support Specialist will play a critical role in ensuring the smooth operation of our ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow and a strong understanding of ITSM modules, with a proven track record of providing technical support, system configurations, and maintaining platform health and compliance.

Responsibilities

  • Technical Support: Provide timely and effective technical support to users, troubleshooting and resolving issues by understanding ServiceNow logs and adhering to best practices.
  • System Configuration: Configure workflows within the ServiceNow system, ensuring seamless integration with other platforms and applications.
  • Platform Health: Monitor platform health, usage, and overall compliance, identifying areas for improvement and implementing corrective actions as needed.
  • Incident and Problem Management: Manage and resolve incidents and problems on ServiceNow applications, ensuring minimal disruption to business operations.
  • Platform Maintenance: Perform daily platform maintenance, performance monitoring, error identification, and remediation, ensuring optimal system performance.
  • User Access Management: Manage User/Group Access and Access Control Lists (ACLs), ensuring secure access to sensitive data and systems.
  • Knowledge Base and Training: Create and maintain a knowledge base and provide functional training for ServiceNow users, ensuring they have the necessary skills to effectively use the platform.
  • Process Improvement: Continuously enhance and improve ServiceNow applications and processes, identifying opportunities for automation and efficiency gains.
  • Metrics and Reporting: Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems, providing insights for business stakeholders.

Requirements

  • Hands-on Experience: 3-7 years of hands-on experience with ServiceNow.
  • ITSM Modules: Experience working with ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog.
  • Skills and Qualifications: Strong analytical and problem-solving skills, excellent communication and client-handling skills, willingness to learn and adapt to new technologies.

What We Offer

  • Leadership Role: Opportunity to lead and contribute to the development of our ServiceNow platform.
  • Flexible Working Options: Flexible working options, including remote work arrangements, to support work-life balance.

Compensation Package

A competitive compensation package, inclusive of an estimated monthly salary range of ₹60,000 - ₹1,30,000, commensurate with experience and qualifications. A notice period of immediate to 45 days is applicable for this role.



  • Mumbai, Maharashtra, India ServiceNow Full time

    Job OverviewWe are seeking a highly skilled Servicenow Technical Consultant to join our team. This role will be responsible for designing and delivering Servicenow Technology Workflows solutions that meet customer needs.About the RoleThis is a senior-level position that requires expertise in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud...


  • Mumbai, Maharashtra, India Snaphunt Full time

    OverviewOur client, a leading Insurtech and IT solution provider in the Insurance Industry, is seeking an experienced IT Technical Support Specialist to join their team. This role involves providing technical support, performing system configurations, and ensuring the overall health and compliance of the ServiceNow platform.Key ResponsibilitiesProvide...


  • Mumbai, Maharashtra, India ServiceNow Full time

    **Transform Business Processes with ServiceNow**We are seeking a highly skilled Senior Technical Consultant to join our team. This role involves configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes.As a Senior Technical Consultant, you will be responsible for:Leading...

  • GenAI Architect

    1 month ago


    Mumbai, Maharashtra, India ServiceNow Full time

    Job Title: GenAI ArchitectAbout the Role:We are seeking a highly skilled GenAI Architect to join our team at ServiceNow. The successful candidate will have a strong background in AI technology and experience with ServiceNow's GenAI capabilities.Lead complex projects and provide technical advice to customers on how to best utilize ServiceNow...


  • Mumbai, Maharashtra, India LTIMindtree Full time

    LTIMindtree ServiceNow Team is seeking a highly experienced and dynamic Senior ServiceNow Solutions Architect.Key Responsibilities:Expertise in building scalable ServiceNow solutions for multiple modules, with in-depth knowledge of ServiceNow product lines and structure.Proven experience in handling end-to-end pre-sales cycles for ServiceNow specific...


  • Mumbai, Maharashtra, India Prama Hikvision India Pvt. Ltd. Full time

    Job Title: Senior Technical Support Specialist">About Us:">Prama Hikvision India Pvt. Ltd. is a leading technology company that provides innovative solutions for various industries.">Salary: ₹8,00,000 - ₹12,00,000 per annum">Job Description:">We are seeking an experienced Senior Technical Support Specialist to join our team. As a Senior Technical Support...


  • Mumbai, Maharashtra, India Seclore Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Seclore. This role is ideal for individuals who thrive in a fast-paced, dynamic environment and are passionate about delivering exceptional technical support.


  • Mumbai, Maharashtra, India Smart Search Consultants Full time

    At Smart Search Consultants, we are seeking an experienced Technical Support Specialist to join our team.The estimated salary for this role is ₹15,00,000 - ₹20,00,000 per annum, depending on experience and qualifications.Job Description:We are looking for a skilled technical support engineer with strong Unix Shell scripting knowledge, SQL query...


  • Mumbai, Maharashtra, India LTIMindtree Full time

    ServiceNow Portal Development SpecialistGreeting from LTIMindtree.We are seeking an experienced ServiceNow Portal Development Specialist to join our team.The ideal candidate will have a minimum of 5-10 years of experience in ServiceNow Portal development, with expertise in developing custom components, including Branding, SP pages, UI pages, and Widgets.This...


  • Mumbai, Maharashtra, India Staffing Ninja Full time

    Job Title: Technical Sales Expert for ServiceNowWe are seeking a highly skilled Technical Sales Expert to join our team at Staffing Ninja. As a Technical Sales Expert, you will play a crucial role in driving RfPs through their lifecycle and supporting multi-region and multi-locations.Key Responsibilities:Work closely with different Geo leaders to drive deals...

  • Software Engineer

    4 weeks ago


    Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    Job SummaryAs a Software Engineer - ServiceNow Specialist at Astellas Pharma Inc., you will design, develop, and deploy software applications on the ServiceNow platform. Your primary responsibility will be to contribute to the development of high-quality software solutions that meet the needs of our customers.ResponsibilitiesAgile Development: Actively...


  • Navi Mumbai, Maharashtra, India PrOptimistic Full time

    Job Summary:We are seeking a highly skilled Senior ServiceNow Developer to join our dynamic team at PrOptimistic in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices.About the Role:Design, configure, and develop ServiceNow applications, modules, flows, and...


  • Mumbai, Maharashtra, India N Consulting Ltd Full time

    We are seeking a skilled ServiceNow Enterprise Specialist to join our team at N Consulting Ltd. This ServiceNow Developer will be responsible for implementing and integrating ServiceNow solutions across various business functions.The ideal candidate will have a deep understanding of the ServiceNow Enterprise product suite and experience in developing Service...


  • Mumbai, Maharashtra, India MERGEN CORPORATES PRIVATE LIMITED Full time

    Job Title: ServiceNow ITSM and HRSD Implementation SpecialistAt MERGEN CORPORATES PRIVATE LIMITED, we're seeking a skilled ServiceNow ITSM and HRSD Implementation Specialist to join our team. As a key member of our IT team, you'll be responsible for implementing, configuring, and maintaining ServiceNow ITSM and HRSD modules to align with our business...


  • Navi Mumbai, Maharashtra, India DP World Australia Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team at DP World Australia. This role will be responsible for providing technical support and troubleshooting to global vendors on registration processes, profile management, requalification procedures, and portal navigation.About the RoleThis is an excellent...


  • Mumbai, Maharashtra, India Dynatrace Full time

    Job OverviewThe Senior Technical Support Specialist will be responsible for providing high-level technical support to customers across various business applications. This role requires a strong understanding of Salesforce and other business applications, as well as excellent problem-solving skills and the ability to work effectively with stakeholders.Key...


  • Mumbai, Maharashtra, India Adform Full time

    {"Job Role: Technical Support Specialist, Digital Media PlatformAdform is looking for a talented Technical Support Specialist to join our Revenue and Operations department. In this role, you will be responsible for providing top-notch technical support to our clients via phone, email, and chat.As a Technical Support Specialist, you will be the go-to person...


  • Mumbai, Maharashtra, India Skill-mine Technology Full time

    About the Role:We are seeking a highly experienced ServiceNow Lead to join our dynamic team at Skill-mine Technology. The ideal candidate will possess in-depth knowledge and hands-on experience in both IT Service Management (ITSM) and IT Operations Management (ITOM) modules.Key Responsibilities:Lead the design, implementation, and management of ServiceNow...


  • Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    Job SummaryAstellas Pharma Inc. is seeking an experienced Enterprise Software Engineer to join our team as a ServiceNow Integration Specialist. In this role, you will be responsible for designing, developing, and configuring business systems to meet the specific needs of our organization.About the RoleThe ideal candidate will have a strong background in...


  • Mumbai, Maharashtra, India Talent Corner Full time

    Job Title: ServiceNow DeveloperJob Summary:We are seeking a highly skilled ServiceNow Developer to join our team at Talent Corner. As a ServiceNow Developer, you will be responsible for implementing, configuring, and maintaining ServiceNow ITSM and HRSD modules to align with business processes.Key Responsibilities:- Implement and configure ServiceNow ITSM...