ServiceNow Technical Support Specialist

2 weeks ago


Mumbai, Maharashtra, India Rapsys Technologies Full time

At Rapsys Technologies, we are seeking an experienced ServiceNow Technical Support Specialist to join our team.

The ideal candidate should have hands-on experience with ServiceNow and a strong understanding of ITSM modules.

The role involves providing technical support, performing system configurations, and ensuring the overall health and compliance of the platform.

Key Responsibilities:

  • 3-7 years of hands-on experience with ServiceNow.
  • Experience working with ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog.
  • Troubleshoot and resolve issues by understanding ServiceNow logs and adhering to best practices.
  • Configure workflows within the ServiceNow system.
  • Monitor platform health, usage, and overall compliance.
  • Manage and resolve incidents and problems on ServiceNow applications.
  • Perform daily platform maintenance, performance monitoring, error identification, and remediation.
  • Manage User/Group Access and Access Control Lists (ACLs).
  • Create and maintain a knowledge base and provide functional training for ServiceNow users.
  • Continuously enhance and improve ServiceNow applications and processes.
  • Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems.
  • Exhibit excellent communication and client-handling skills.
  • Show a willingness to learn and adopt new technologies.

What We Offer:

  • A leadership role within our IT Services team.
  • Flexible working options to suit your needs.


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