Senior Technical Consultant

2 weeks ago


Mumbai, Maharashtra, India ServiceNow Full time

Job Summary



The Senior Technical Consultant at ServiceNow is a key role that involves configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. This position requires a deep understanding of customer engagements and the ability to lead workshops to assess current processes and establish future-state processes.



Key Responsibilities




  • Design and deliver ServiceNow Technology Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
  • Advise customers on how to use the ServiceNow Platform's capabilities to improve their business processes while adhering to ServiceNow Best Practices.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management ), and IT Service Management.


Qualifications



To be successful in this role, you must have:




  • 5+ years' experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50% and Ability to work outside of local time zone preferably night time IST
  • Initiative - Proactive, self-motivated, and self-directed.
  • Dedication and commitment to customer success.
  • Certified ServiceNow Administrator (CSA)
  • Relevant ServiceNow Certified Implementation Specialist (CIS) certifications
  • Experience working collaboratively and with Agile methodology


About Us



ServiceNow is an equal opportunity employer. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.




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