ServiceNow Implementation Manager

2 days ago


Mumbai, Maharashtra, India Skill-mine Technology Full time

**Job Summary:**

We are seeking an experienced ServiceNow Lead with a minimum of 10 years of experience to join our dynamic team at Skill-mine Technology.

 

About the Role:

As a ServiceNow Lead, you will be responsible for leading the implementation, customization, and maintenance of the ServiceNow platform, ensuring it meets the organization's business needs and objectives.

 

Key Responsibilities:

  • Lead the design, implementation, and management of ServiceNow solutions across ITSM and ITOM modules.
  • Oversee the day-to-day administration, maintenance, and enhancement of the ServiceNow platform.
  • Drive the end-to-end project lifecycle, including requirements gathering, design, development, testing, deployment, and post-implementation support.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Develop and customize ServiceNow applications and facilitate roll-out of new applications and modules.
  • Create and maintain workflows, scripts, business rules, UI policies, UI actions, client scripts, ACLs, and notifications.
  • Integrate ServiceNow with other IT systems and tools.
  • Work closely with stakeholders to understand their needs and translate them into functional requirements.
  • Provide technical guidance and mentoring to junior team members and ensure knowledge transfer within the team.
  • Identify opportunities for process improvement and drive the implementation of best practices.
  • Stay updated with the latest ServiceNow features, releases, and trends to leverage new functionalities.

 

Requirements:

  • Minimum of 10 years of experience in IT Service Management and IT Operations Management.
  • Extensive hands-on experience with ServiceNow ITSM and ITOM modules.
  • Strong proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
  • Experience with REST/SOAP APIs and integrating ServiceNow with third-party applications.
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Implementation Specialist in ITSM and ITOM (preferred).
  • Proven track record of successfully leading and delivering complex ServiceNow projects.
  • Strong project management and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively with cross-functional teams and manage stakeholder expectations.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.

 

Estimated Salary Range: $120,000 - $180,000 per annum, depending on experience.



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