ServiceNow Technical Lead
17 hours ago
Job Title: ServiceNow Technical Lead - IT Operations and Management
About Skill-mine Technology:
Skill-mine Technology is a leading technology firm dedicated to delivering innovative solutions. Our team of experts strives for excellence in implementing cutting-edge technologies.
Estimated Salary: $120,000 - $180,000 per year
Job Description:
We are seeking an experienced ServiceNow Technical Lead with a minimum of 10 years of experience to lead our dynamic team. The ideal candidate will possess in-depth knowledge and hands-on experience in both IT Service Management (ITSM) and IT Operations Management (ITOM) modules.
As a ServiceNow Technical Lead, you will be responsible for leading the implementation, customization, and maintenance of the ServiceNow platform, ensuring it meets the organization's business needs and objectives.
Key Responsibilities:
- Lead the design, implementation, and management of ServiceNow solutions across ITSM and ITOM modules.
- Oversee the day-to-day administration, maintenance, and enhancement of the ServiceNow platform.
- Drive the end-to-end project lifecycle, including requirements gathering, design, development, testing, deployment, and post-implementation support.
- Ensure projects are delivered on time, within scope, and within budget.
- Develop and customize ServiceNow applications and facilitate roll-out of new applications and modules.
- Create and maintain workflows, scripts, business rules, UI policies, UI actions, client scripts, ACLs, and notifications.
- Integrate ServiceNow with other IT systems and tools.
- Work closely with stakeholders to understand their needs and translate them into functional requirements.
- Provide technical guidance and mentoring to junior team members and ensure knowledge transfer within the team.
- Identify opportunities for process improvement and drive the implementation of best practices.
- Stay updated with the latest ServiceNow features, releases, and trends to leverage new functionalities.
Required Skills and Qualifications:
- Experience:
- Minimum of 10 years of experience in IT Service Management and IT Operations Management.
- Extensive hands-on experience with ServiceNow ITSM and ITOM modules.
- Technical Proficiency:
- Strong proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
- Experience with REST/SOAP APIs and integrating ServiceNow with third-party applications.
- Certifications:
- ServiceNow Certified System Administrator.
- ServiceNow Certified Implementation Specialist in ITSM and ITOM (preferred).
- Project Management:
- Proven track record of successfully leading and delivering complex ServiceNow projects.
- Strong project management and organizational skills.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Ability to work effectively with cross-functional teams and manage stakeholder expectations.
- Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Master's degree preferred.
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