ServiceNow Technical Lead

17 hours ago


Mumbai, Maharashtra, India Skill-mine Technology Full time

Job Title: ServiceNow Technical Lead - IT Operations and Management

About Skill-mine Technology:

Skill-mine Technology is a leading technology firm dedicated to delivering innovative solutions. Our team of experts strives for excellence in implementing cutting-edge technologies.

Estimated Salary: $120,000 - $180,000 per year

Job Description:

We are seeking an experienced ServiceNow Technical Lead with a minimum of 10 years of experience to lead our dynamic team. The ideal candidate will possess in-depth knowledge and hands-on experience in both IT Service Management (ITSM) and IT Operations Management (ITOM) modules.

As a ServiceNow Technical Lead, you will be responsible for leading the implementation, customization, and maintenance of the ServiceNow platform, ensuring it meets the organization's business needs and objectives.

Key Responsibilities:

  • Lead the design, implementation, and management of ServiceNow solutions across ITSM and ITOM modules.
  • Oversee the day-to-day administration, maintenance, and enhancement of the ServiceNow platform.
  • Drive the end-to-end project lifecycle, including requirements gathering, design, development, testing, deployment, and post-implementation support.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Develop and customize ServiceNow applications and facilitate roll-out of new applications and modules.
  • Create and maintain workflows, scripts, business rules, UI policies, UI actions, client scripts, ACLs, and notifications.
  • Integrate ServiceNow with other IT systems and tools.
  • Work closely with stakeholders to understand their needs and translate them into functional requirements.
  • Provide technical guidance and mentoring to junior team members and ensure knowledge transfer within the team.
  • Identify opportunities for process improvement and drive the implementation of best practices.
  • Stay updated with the latest ServiceNow features, releases, and trends to leverage new functionalities.

Required Skills and Qualifications:

  • Experience:
    • Minimum of 10 years of experience in IT Service Management and IT Operations Management.
    • Extensive hands-on experience with ServiceNow ITSM and ITOM modules.
  • Technical Proficiency:
    • Strong proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
    • Experience with REST/SOAP APIs and integrating ServiceNow with third-party applications.
  • Certifications:
    • ServiceNow Certified System Administrator.
    • ServiceNow Certified Implementation Specialist in ITSM and ITOM (preferred).
  • Project Management:
    • Proven track record of successfully leading and delivering complex ServiceNow projects.
    • Strong project management and organizational skills.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Ability to work effectively with cross-functional teams and manage stakeholder expectations.
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Master's degree preferred.


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