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Debt Recovery Professional

3 weeks ago

Anantapur, Andhra Pradesh, India beBeeCredit Full time ₹ 45,00,000 - ₹ 75,00,000
Collections Specialist Role

At GoodScore, we are committed to making financial literacy and credit access simple, actionable, and inclusive for millions of underserved individuals.

We are backed by top venture capital funds in India and on a bold journey from 1x to 100x. We're building a team that shares our vision of transforming how India manages credit.

Job Description

To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

The ideal candidate will have 1-3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies. Prior experience in tele-calling or collections call centers is a must.

Required Skills and Qualifications

Key competencies required for this role include:

  • A customer-first approach with strong problem-solving skills.
  • The ability to remain calm and effective under pressure.
  • A consistent performance and target-oriented mindset.
  • A high level of integrity, empathy, and ownership.

Preferred qualifications include:

  • DRA Certification.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English.
  • Excellent negotiation, persuasion, and conflict-resolution skills.