Digital Collections Recovery Professional

2 days ago


Anantapur, Andhra Pradesh, India beBeeSpecialist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Delinquency Recovery Specialist

This role involves designing, executing, and optimizing digital outreach strategies to improve collections performance.

  1. Digital Campaign Strategy:
  • Develop multi-channel digital campaigns tailored to customer segments and delinquency stages.
  • Collaborate with internal teams to align messaging and escalation protocols.
  • Utilize campaign platforms to configure and allocate customer segments across delinquency buckets, channels, and vendors.

Main Responsibilities:

Key Deliverables:

  1. Design and execute campaigns that achieve high engagement rates and recovery outcomes.
  2. Manage digital campaign vendors and platforms, ensuring performance and compliance.
  3. Track vendor KPIs such as engagement rate, PTP conversion, and recovery performance.

Requirements & Qualifications:

  • Bachelor's or Master's degree in Marketing, Business, Analytics, or related field.
  • 5-10 years in digital marketing, collections strategy, or campaign management.
  • Experience in financial services, NBFCs, or fintech preferred.
  • Proficiency in campaign platforms (e.g., Twilio, FICO CCS, Genesys), SQL, and visualization tools (Power BI/Tableau).


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