
Advanced Debt Resolution Expert
4 days ago
Debt Recovery Specialist Role Summary
">This is an excellent opportunity for experienced professionals to join our 3rd Party Collections Process for a leading lending client. The role involves handling outbound and inbound calls for collections in line with client and company policies, following up with customers on overdue accounts in a professional and persuasive manner, maintaining accurate records of customer interactions and payment commitments, meeting defined productivity and quality benchmarks, and providing timely updates and escalating issues where necessary.
">Key Responsibilities:
">- Handle outbound and inbound calls for collections, adhering to client and company guidelines.
- Follow up with customers on overdue accounts in a courteous and convincing manner.
- Maintain precise records of customer interactions and payment commitments.
- Meet established productivity and quality targets.
- Provide timely updates and escalate issues when necessary.
Requirements:
">- At least one year of experience in an International BPO voice process (preferably in collections or customer service).
- Strong command of spoken English with a neutral or US/UK accent.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle pressure and meet targets in a fast-paced environment.
- Flexibility to work in rotational shifts (including night shifts).
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