Construction Industry Conflict Resolution Expert

2 days ago


Anantapur, Andhra Pradesh, India beBeeResolution Full time ₹ 45,00,000 - ₹ 75,00,000
Customer Escalation Specialist

About Our Team

We are a marketplace providing construction services, solving complex business problems and creating an ecosystem of trust.

  • We aim to capture the massive market using our technology and processes.
  • We are expanding to multiple cities and have received significant funding.

Role - Associate/Senior Associate - Customer Resolution

About the Role

We seek a skilled Customer Escalations Associate / Senior Associate to join our support team, ensuring effective resolution of tickets and feedback collection.

Key Responsibilities:

  • Timely and effective resolution of customer queries, complaints, and escalations.
  • Full ownership of assigned cases and resolving issues to customer satisfaction.
  • Collaborate with dependency teams and confidently interact with management/leadership.
  • Write detailed reports on escalations/customer feedback to leadership/management.
  • Adhere to SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently.

Required Skills:

  • Bachelor's degree in any field.
  • Champion of customer-centricity and empathy, demonstrating drive for resolving customer issues.
  • 2+ years of experience in customer support at a leading B2C organization.
  • Excellent communication skills with fluency in English, Hindi, and Kannada.
  • Working knowledge of MS Excel / Google Sheets preferred.

Why Work With Us?

  • A fast-growing, innovative environment where you can make a tangible impact in the construction industry.
  • Lead a high-impact category in a construction tech startup.
  • Collaborate with top clients or brands and shape the future of construction.


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