Escalation Resolution Manager

Job Title: Escalation ManagerThe Escalation Manager plays a pivotal role in managing and resolving escalated customer issues, ensuring timely and effective resolutions. This involves working with stakeholders across all levels of the organization, tracking progress, documenting and communicating updates to ensure customer satisfaction and improve...

Job DescriptionWe are seeking a proactive Escalations Specialist to lead our team in resolving learner and client complaints.The ideal candidate will analyze root causes of issues, implement preventive measures, and collaborate with internal teams to ensure fast resolution.Analyze customer feedback to identify areas for improvement.Develop and maintain a...

Customer Escalation SpecialistAbout Our TeamWe are a marketplace providing construction services, solving complex business problems and creating an ecosystem of trust.We aim to capture the massive market using our technology and processes.We are expanding to multiple cities and have received significant funding.Role - Associate/Senior Associate - Customer...

Job DescriptionThe Grievance Officer will be responsible for end-to-end grievance redressal across all channels.Responsibilities include running a day-to-day grievance desk on email/phone and other possible channels, acknowledging complaints within policy TATs, sorting and prioritizing severity and urgency, and driving first-time resolution with product,...

Customer Support ExpertWe are looking for an experienced Customer Support Expert to provide exceptional support to customers who report issues with their vehicles. As a key member of our customer support team, you will be responsible for ensuring timely resolution of customer problems and maintaining high satisfaction levels.Key Responsibilities:Contact...

Senior Legal Associate OpportunityWe are seeking an accomplished Senior Legal Associate to lead the administration of disputes on our online platform. As a key member of our team, you will be responsible for providing administrative and technical assistance to parties in the dispute resolution process.The ideal candidate will have exceptional drafting...

Delays and Disputes Resolution ExpertJoin us to utilize your expertise in resolving complex disputes related to engineering and construction projects.We are looking for an expert to analyze delays, evaluate claims, and provide strategic advice on dispute resolution.Our team of professionals works closely with clients to deliver high-quality services that...

Team Leader Job SummaryWe are seeking an experienced and skilled Team Leader to oversee our Accounts Payable team.The ideal candidate will have a strong background in team management, workflow distribution, and process improvement.Oversee daily Workflow among the team members.Manage a team of Invoice processors.Ensure Service Level Agreements (SLAs),...

Debt Recovery Specialist Role Summary">This is an excellent opportunity for experienced professionals to join our 3rd Party Collections Process for a leading lending client. The role involves handling outbound and inbound calls for collections in line with client and company policies, following up with customers on overdue accounts in a professional and...

Job Summary:This pivotal role oversees daily operations of the global Service Desk, providing frontline leadership for a team delivering 24x7 support to users.The IT Service Desk Supervisor guides team performance, supports escalation management, and upholds service delivery standards driving faster resolution, better user experiences, and continuous...