EdTech Escalations Specialist

Job Title: Escalation ManagerThe Escalation Manager plays a pivotal role in managing and resolving escalated customer issues, ensuring timely and effective resolutions. This involves working with stakeholders across all levels of the organization, tracking progress, documenting and communicating updates to ensure customer satisfaction and improve...

Customer Service RepresentativeSchool management and administration are undergoing a significant transformation through intuitive technology.Job ResponsibilitiesBe the first point of contact for educators and administrators seeking support via email, chat, or occasional phone calls.Handle Tier 1 and Tier 2 support requests using strong troubleshooting skills...

Job Title: Maintenance Intelligence Specialist At our organization, we are seeking an experienced professional with a Mechanical or Electrical Engineering background to join our reliability team as a Maintenance Intelligence Specialist. This role involves the real-time monitoring of equipment health data, including vibration, temperature, and electrical...

Job Title: Cybersecurity Operations SpecialistOverview: We are seeking a highly skilled Cybersecurity Operations Specialist to join our team. This role will be responsible for detecting and responding to security incidents, as well as implementing and monitoring use cases to improve the overall security posture of the organization.Key...

Job Title:Candidate Support Specialist">Job OverviewThe Candidate Support Specialist will play a pivotal role in managing candidate communications, verifying documentation, and ensuring exceptional interaction quality.Responsibilities:Act as a candidate advocate, addressing inquiries and resolving issues via email or chat, maintaining professionalism and...

We're seeking a Career Guidance Specialist to deliver high-value education experiences.You'll work with leads generated through campaigns, webinars & website inquiries.Key Responsibilities:Engage with learners and understand their goals to recommend the right course fit.Pitch premium programs and certifications that boost employability in finance.Build...

Job Opportunity:We are seeking a skilled Motion Graphics Specialist to join our organization in creating engaging animations, visual effects, and designs for educational technology (EdTech) videos.Key Responsibilities:Collaborate with content creators and script writers to understand project objectives and vision.Design and create visually appealing motion...

The primary role of the IT Support Specialist is to provide technical assistance to users of client software systems.Key Responsibilities:Provides technical support for user errors, issues or requestsIdentifies, researches and resolves technical problemsUses IT Service Management software to review and respond to support requestsEscalates urgent problems...

Key Account Relationship SpecialistWe are seeking a highly skilled Key Account Relationship Specialist to build and maintain strong relationships with our clients. This role involves effectively managing client interactions, ensuring their satisfaction, and providing solutions to meet their needs.Responsibilities:Manage customer queries and concerns through...

Job DescriptionWe are seeking a skilled Voice Support Specialist to join our team.This role involves providing exceptional customer service and support via phone calls.You will be responsible for updating CRM systems, making outbound calls daily using provided leads, verifying and screening prospective customer data, capturing additional information, and...