
Help Desk Specialist
3 days ago
School management and administration are undergoing a significant transformation through intuitive technology.
Job Responsibilities- Be the first point of contact for educators and administrators seeking support via email, chat, or occasional phone calls.
- Handle Tier 1 and Tier 2 support requests using strong troubleshooting skills to resolve complex issues.
- Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
- 5–6 years of professional experience in customer support or technical support.
- Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors.
- Strong communication and interpersonal skills to effectively handle customer inquiries.
- Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
- Empathy, patience, and a true customer-first mindset.
This is an exciting chance to make a meaningful impact in the education sector by providing top-notch support to our customers.
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