Help Desk Specialist

3 days ago


Anantapur, Andhra Pradesh, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Representative

School management and administration are undergoing a significant transformation through intuitive technology.

Job Responsibilities
  • Be the first point of contact for educators and administrators seeking support via email, chat, or occasional phone calls.
  • Handle Tier 1 and Tier 2 support requests using strong troubleshooting skills to resolve complex issues.
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
Requirements
  • 5–6 years of professional experience in customer support or technical support.
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors.
  • Strong communication and interpersonal skills to effectively handle customer inquiries.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Empathy, patience, and a true customer-first mindset.
About the Opportunity

This is an exciting chance to make a meaningful impact in the education sector by providing top-notch support to our customers.


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