
Senior Account Operations Manager
2 days ago
We are seeking an experienced and skilled Team Leader to oversee our Accounts Payable team.
The ideal candidate will have a strong background in team management, workflow distribution, and process improvement.
- Oversee daily Workflow among the team members.
- Manage a team of Invoice processors.
- Ensure Service Level Agreements (SLAs), Turnaround Times (TATs), and Key Performance Indicators (KPIs) are met.
- Handle exceptions and escalate critical issues to management or stakeholders as needed.
- Act as the first point of contact for issue resolution.
Key Responsibilities:
- Exception Handling & Escalation Resolution
- Performance Monitoring
- Motivation and Engagement
- Process Improvement
- Identify bottlenecks and suggest improvements to enhance accuracy and speed
- Drive Automation
Requirements:
- At least 4 years of work experience with team handling experience.
- Strong communication skills (both written and verbal).
- Familiarity with MS Outlook and MS Office.
- Excellent MS Excel skills.
- Knowledge of Oracle Fusion is a plus.
Qualifications:
- Bachelor's degree in Commerce (M.com/MBA preferred)
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