Senior Technical Support Specialist

7 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
About the Role

Our organization is currently seeking a highly skilled technical support professional to join our team.

This role is pivotal in ensuring that our clients receive the highest level of support and service, thereby driving business growth and customer satisfaction.

Key Responsibilities
  • Provide timely and effective support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and Slack.
  • Collaborate with cross-functional teams to resolve complex client issues efficiently.
  • Maintain accurate documentation of support processes and client interactions.
Essential Qualifications
  • Minimum 2.5 years of experience in a similar role.
  • Location: Chennai.
Required Skills
  • Proficiency in Zendesk.
  • Experience with ServiceNow.
  • Familiarity with Freshdesk.
  • Experience of Salesforce.
  • Experience using Asana and Slack.
Preferred Skills
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Ability to work in a fast-paced environment with multiple priorities.

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