Guest Relations Ambassador

2 weeks ago

Bengaluru Bangalore Delhi Chennai, India beBeeCustomer Full time US$ 60,000 - US$ 1,20,000
Guest Relations Associate Job Description
  • This role is responsible for ensuring a warm and welcoming experience for our guests.

We are seeking a highly skilled Guest Relations Associate to join our team. The ideal candidate will have excellent communication skills, be proactive in anticipating guest needs and possess a strong attention to detail.

In this role, you will:

  1. Review Arrival Lists: Review arrival lists to welcome guests and ensure a smooth check-in process.
  2. Attend to Special Guests: Attend to special guests (e.g. VIPs) and answer their inquiries in a professional and courteous manner.
  3. Prepare Welcome Folders: Help prepare welcome folders with collateral (e.g. area descriptions) to enhance the guest experience.
  4. Provide Information: Provide information about amenities, areas, and venues, and promote services to guests.
  5. Anticipate Guest Needs: Anticipate guest needs and build rapport with customers to ensure their stay is enjoyable and memorable.
  6. Offer Assistance: Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) to support guests.
  7. Address Customer Complaints: Address customer complaints and escalate to the Guest Relations Manager when needed.
  8. Record Information: Record information in the logbook daily to maintain accurate records.
  9. Maintain Quality Standards: Ensure compliance with health and quality standards at all times.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Proactive Attitude: Demonstrate a proactive attitude in anticipating guest needs and providing solutions.
  • Attention to Detail: Possess a strong attention to detail to maintain accuracy and quality in all aspects of the job.
Benefits
  • Ongoing Training: Receive ongoing training and development opportunities to enhance your skills and knowledge.
  • Opportunities for Advancement: Opportunities for advancement within the company.

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