Guest Experience Ambassador

2 weeks ago

Delhi NCR Mumbai City Pune, India beBeeHospitality Full time US$ 40,000 - US$ 80,000

Job Title: Guest Experience Ambassador

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  1. ", "
  2. Deliver exceptional guest experiences through personalized service and attention to detail.", "
  3. Promote hotel amenities, services, and local attractions to enhance guests' stay.", "
  4. Anticipate and address guest needs in a timely and professional manner.", "
  5. Maintain accurate records of guest interactions and preferences.", "
  6. Collaborate with colleagues to ensure seamless guest satisfaction and resolve any issues promptly.", "
  7. Stay up-to-date with hotel policies, procedures, and offerings to provide expert guidance to guests.", "
  8. Foster positive relationships with guests, colleagues, and stakeholders to promote a culture of excellence and hospitality.", "
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About the Role:

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  • This role requires strong communication and interpersonal skills to effectively interact with diverse guests and colleagues.", "
  • The successful candidate will possess excellent problem-solving skills, adaptability, and a passion for delivering outstanding customer experiences.", "
  • A team player with a growth mindset, who is eager to learn and develop new skills to continuously improve guest satisfaction.", "
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Requirements:

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  • High school diploma or equivalent required; some college or university education preferred.", "
  • Previous experience in hospitality, customer service, or a related field an asset.", "
  • Excellent communication, interpersonal, and problem-solving skills.", "
  • Able to work in a fast-paced environment with multiple priorities and deadlines.", "
  • Ability to maintain confidentiality and handle sensitive information discreetly.", "
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Benefits:

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  • A competitive salary and benefits package.", "
  • Ongoing training and development opportunities to enhance your skills and knowledge.", "
  • A dynamic and supportive work environment that fosters growth and collaboration.", "
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What We Offer:

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  • A chance to join a dedicated team of professionals who share your passion for delivering exceptional guest experiences.", "
  • A comprehensive onboarding program to ensure a smooth transition into your new role.", "
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