Guest/ Customer Experience

Key Responsibilities: • Deliver prompt, friendly, and efficient communication to guests via phone, email, and chat • Handle guest inquiries, special requests, and complaints with a customer-first mindset • Monitor upcoming guest arrivals and departures to ensure operational readiness • Coordinate with housekeeping, maintenance, and operations to...

**Additional Information** **Job Number**25081446 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

**Additional Information** **Job Number**25031833 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

Job Title: Guest Relationship ExecutiveLocation: Donmai Restaurant, WorliAbout the Role: We are looking for a Guest Relationship Executive who will be the face of Donmai Restaurant. The ideal candidate should have a refined, Asian-inspired look with a North Indian background and must carry themselves with elegance and confidence to complement our brand...

Responsibilities:* Greet guests with warmth* Manage guest requests & complaints* Ensure exceptional dining experiences* Maintain cleanliness & organization of restaurant area* Collaborate with team on service improvements

Job Summary: We are looking for a warm, professional, and customer-focused Guest Relation Executive to join our team. The role involves welcoming guests, addressing their needs, providing information, and ensuring an excellent overall experience. The ideal candidate should have strong communication skills, a pleasant personality, and the ability to handle...

Job Description Additional Information Job Number25131002 Job CategoryRooms & Guest Services Operations LocationJW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037VIEW ON MAP ScheduleFull Time Located RemotelyN Position Type Non-Management Position Summary Process all guest check-ins, verifying...

**Job brief** We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...

In essence, the hostess is the first point of contact for guests and plays a crucial role in creating a positive first impression and ensuring a smooth and enjoyable experience for all. Key Duties and Responsibilities: - **Greeting and Welcoming**:Warmly greet guests as they enter the venue, making them feel welcome and setting a positive tone for their...

Guest Service Representative Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff...