Senior Customer Service Consultant

19 hours ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Overview

As a seasoned professional, we are seeking an experienced consultant to lead the development and support of customer service solutions.

  • Develop and implement end-to-end customer service strategies, upgrades, and support activities.
  • Provide expert guidance on processes such as order management, notifications, contracts, warranty administration, returns, and claims.
  • Configure and customize customer service workflows to optimize productivity.
  • Troubleshoot and resolve complex issues escalated from support teams.

Mentor junior consultants and support teams, promoting knowledge sharing and best practices. Conduct workshops, training sessions, and user support to enhance system adoption.

Benefits: This role offers opportunities for growth, professional development, and collaboration with experienced professionals.



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