WFM Manager

Job Role OverviewWe are seeking an experienced WFM professional to lead our Real Time Management team in a fast-paced environment.A minimum of five years of related call center workforce management experience is required, with at least two years of supervisory experience.Experience in planning and scheduling will be advantageous.Prioritised Skills and...

Workforce Management Leader OpportunityWe are seeking a highly skilled WFM RTM Manager to lead our Real-Time Management team.A minimum of 8+ years of experience in workforce management is required, with a strong focus on strategic planning and leadership.The ideal candidate will have a deep understanding of key workforce management concepts, including...

Job DescriptionReady to build the future with AIAt Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global...

Job OverviewThis role offers an opportunity to lead the entire RTA team, including Supervisors and RTAs.Key Responsibilities:Manage and supervise the RTA team effectivelyDevelop and implement strategic plans for workforce managementEnsure seamless communication and collaboration among team membersConduct performance evaluations and provide feedbackIdentify...

Workforce Optimization LeaderJob OverviewAs a seasoned Workforce Optimization Leader, you will be responsible for driving strategic initiatives to improve workforce productivity, enhance labor planning, and reduce operational costs. This is an excellent opportunity to leverage your expertise in forecasting, budgeting, staff scheduling, employee performance...

Staffing Developing a staffing plan that considers skill sets replacement and recruiting timing training and cross training Scheduling Managing rosters and data in real time and scheduling non-contact activities like training meetings and time off Reporting Producing high-quality workforce data and information and generating internal reports...

Job TitleWe are seeking a highly skilled and experienced Workforce Management (WFM) professional to join our team as a Real Time Analyst (RTA). This is an exciting opportunity for someone who wants to make a real impact in ensuring that our operations run smoothly and efficiently.

Job Title: WFM RTM ManagerThe role involves overseeing the entire RTA team, including Supervisors and RTAs, ensuring effective workforce management.Responsibilities:Manage a high-performing RTA team to drive business growth and efficiency.Min of 8+ years of experience in WFM department required.Demonstrate strong understanding of key workforce management...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.