Area Manager
1 month ago
As an Area Manager, you will be responsible for the direct operational management of cargo warehouse, freighter ramp, and road feeder services at stations within a designated area. You will be responsible for managing locally based Etihad Cargo teams, implementing effective Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure service delivery standards and procedural compliance are maintained across the area.
Key Responsibilities- Establish and maintain close working relationships with Service Providers, Ramp Handlers, Ground Service Agents (GSAs), commercial teams, and airport management to ensure sufficient resources are available to achieve On-Time Departure Performance, particularly for freighter and Road Feeder Service (RFS) operations.
- Lead and establish best practices to maximize flight capacity and conduct reviews of processes and procedures to improve service delivery, including reduction of Unserviceable Turned Loads (UTLs), operational discrepancies, and offloads.
- Responsible for service delivery of a designated area through SLAs and KPI/Cargo iQ measurement, identifying areas of improvement with local Etihad teams and third-party providers.
- Manage resource allocation on stations within the designated area and potentially where Etihad Cargo staff are deployed, ensuring workload distribution and optimum utilization in consideration of operational peaks and troughs.
- Administer Premium Elite/VIP/SHS movements closely to achieve set FAB targets, Cargo iQ, and eAWB performance.
- Responsible for the oversight of cargo operations, including GHA ramp interface and supervision of freighter/charter operations to drive and improve On-Time Performance (OTP) in a highly challenging environment.
- Implement measurement tools to gauge overall performance of flights and resources and implement KPIs to highlight business needs and requirements.
- Responsible to conduct regular inspections and audits on facilities to ensure work progress and services comply with all regulatory requirements for Safety (under SMS guidelines), Security, and Dangerous Goods regulations, and compliance with Etihad procedures.
- Coordinate with officials and government bodies to ensure smooth processing of Etihad cargo in line with all current legislation and regulations.
- Lead and conduct investigations into any cargo-related safety occurrences within the designated area, ensuring effective root cause analysis with tangible corrective actions to mitigate any further re-occurrence.
- Support Regional Cargo Sales and Premium Elite teams by participating in customer visits at key stations within the designated region and identifying opportunities to improve within cargo services offered to customers.
- Five to seven years of cargo operations experience is required, with at least one year in a management role with multiple stations scope.
- Experience in managing multi-station cargo operations, cargo handling systems, and messaging requirements.
- Industry training in DG/Cargo Operations/Security/Quality and Auditor training is an advantage.
- Understanding of budgetary controls related to cargo handling at network stations.
- In-depth knowledge of Cargo iQ, industry standards, and Legal Regulation. Knowledge of freighter aircraft, specifically the 777F.
- Excellent written and verbal communication skills, high computer literacy, strategic planning, and project management skills.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly became one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly.
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