Senior Engagement Manager

4 weeks ago

Bengaluru, Karnataka, India Quantiphi Full time

Job Summary

As a Senior Engagement Manager at Quantiphi, you will be responsible for heading and managing customer engagements, delivery efforts in a B2B environment for customer service teams of various organizations.

Key Responsibilities:

  • Manage customer communication, relationships, and escalation management.
  • Guide the client on technology evaluation, technical thought leadership, and direction.
  • Constantly sync with the product and Business team to align on business priorities and plan for long-term and short-term architecture goals.
  • Showcase thought leadership on technology roadmaps, agile development methodologies, and best practices.
  • Take a lead in preparing functional and technical specification documents.
  • Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Project Delivery:

  • Own the complete project lifecycle by managing the solutioning, engineering, testing, release, and maintenance.
  • Lead project deliveries while managing multiple responsibilities in a high-paced environment, where you are empowered to make a difference.
  • Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
  • Guide and help team members to debug and solve technical problems. Project deliverables reviews and follow through till issues closure.
  • Review and perform code walkthrough and quality reviews.
  • Conflict resolution and dependency management.

Team Management:

  • Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
  • Ensure proper skill development of team members.
  • Guide and help team members to debug and solve technical problems.
  • Travel to customer sites, conferences, and other related events as required.

Requirements:

  • Excellent client communication, analytical, and presentation skills.
  • Ability to work with minimal supervision in a dynamic and time-sensitive work environment.
  • Experience to manage a midsize team (30-50) is a must.
  • Experienced in managing mid to large-size data and cloud engagements using GCP/AWS/Azure platforms and services.
  • Ability to discuss data management, data governance, and data integration-related issues and provide a point of view.
  • Problem-solving mindset and ability to guide the team to resolve project issues.
  • Good grasp of risk management, scope management, and project profitability.

Nice to Have Skills:

  • Design and solutioning experience using services and tools of cloud platforms like GCP/AWS/Azure.
  • Understanding of the latest trends in data management, cloud storage, and hybrid cloud architecture.
  • Good understanding of application data security and infrastructure security.
  • Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal building, and client presentation.
  • Knowledge and willingness to learn and apply emerging trends in cloud, Open AI, data science, and Artificial Intelligence.

What's in it for you?

  • The experience of working in a category-defining high growth startups in the transformational AI, Decision Science, and Big Data Domain.
  • The opportunity of getting on boarded to the phenomenal growth journey and helping the customers take the next big leap in digital transformation.
  • The opportunity to work with a diverse, lively, and proactive group of techies who are constantly raising the bar on the art of translating mounds of data into tangible business value for clients.
  • Flexible working options available to foster productivity and work/life balance.

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