Strategic Engagement Leader

3 weeks ago


Bengaluru, Karnataka, India Anakin Skywalker Private Limited Full time

Role Brief : Senior Engagement Manager

Role Description :

The Senior Engagement Manager at Anakin will lead a team of 8-10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.

The Engagement Manager's role scope will cover:

Team Building and Management

• Understanding, articulating, and driving agreement on clients' expectations and requirements

• Converting the requirements into specific deliverables and credible project plans

• Driving delivery of outcomes by leading a team of Business Analysts in collaboration with the Engineering Team and Data Quality Team.

• Identifying opportunities for business development and extending client relationships

As Engagement Manager, you will be responsible for:

• Holding the end-to-end accountability for customer satisfaction and overall delivery excellence

• Developing account growth and development strategy, by identifying opportunities within the customer accounts in your purview

• Designing & executing resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in place

• Holding the teams to the highest standards, project discipline, and accountability

• Continuously improving the project delivery model and strategy

• Applying industry-standard Lean and Six Sigma methodologies to client-specific situations

• Serving as an escalation point for customer concerns if/when they occur

Responsibilities:

• Must be able to identify appropriate product/service offerings to meet the client's needs

• Must make decisions, such as prioritizing relationships to develop, negotiate with customers, and overcome obstacles

• Managing multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.

• Identifying, managing, and resolving complex issues, preventing escalations, where possible

• Managing, negotiating, and resolving project risks effectively

• Leader and team player - setting an example for project managers, business analysts, and others to follow

• Creating an open, honest, accountable, and collaborative team environment

Requirements :

• 10+ years of professional work experience in consulting, or data analytics domains.

• Exceptional problem-solving, and analytical skills with an ability to think logically and develop solutions

• Ability to develop and articulate strategic recommendations based on rigorous data analysis

• Structured thinking, proactive, assertive, delivery-oriented, inquisitive by nature, and a problem solver, with strong attention to details, and dealing with ambiguity

Preferred Skills :

• Strong project management and team management skills, and the ability to work with global teams or customers

• Any hands-on quantitative experience with analytical tools

• Bachelor's Degree from Top Tier Engineering or Business colleges



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