Senior Engagement Director

5 days ago


Bengaluru, Karnataka, India Quantiphi Full time

Job Description

About Quantiphi

Quantiphi is a leading AI-first digital engineering company that empowers businesses to reimagine and realize transformational opportunities. Our mission is to deliver innovative solutions that make products smarter, customer experiences frictionless, and businesses safer.

Role Summary

We are seeking a highly skilled Senior Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for heading and managing customer engagements, delivery efforts in a B2B environment for customer service teams of various organizations.

Key Responsibilities

  • Manage customer communication, relationships, and escalation management.
  • Guide clients on technology evaluation, technical thought leadership, and direction.
  • Sync with the product and business team to align on business priorities and plan for long-term and short-term architecture goals.
  • Showcase thought leadership on technology roadmaps, agile development methodologies, and best practices.
  • Lead project deliveries, managing multiple responsibilities in a high-paced environment.
  • Guide and help team members to debug and solve technical problems.

Requirements

  • Excellent client communication, analytical, and presentation skills.
  • Ability to work with minimal supervision in a dynamic and time-sensitive work environment.
  • Experience managing a mid-size team (30-50) is a must.
  • Experience in managing mid-to-large-size data and cloud engagements using GCP/AWS/Azure platforms and services.

Nice to Have Skills

  • Design and solutioning experience using services and tools of cloud platforms like GCP/AWS/Azure.
  • Understanding of the latest trends in data management, cloud storage, and hybrid cloud architecture.

What We Offer

  • The experience of working in a category-defining high growth startup in the transformational AI, Decision Science, and Big Data Domain.
  • The opportunity to work with a diverse, lively, and proactive group of techies who are constantly raising the bar on the art of translating mounds of data into tangible business value for clients.


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