Senior Manager of Customer Engagement

3 weeks ago


Bengaluru, Karnataka, India Quantiphi Full time
About the Role

Quantiphi is a leading AI-first digital engineering company that offers a wide range of solutions to help businesses build AI products, find and retain high-value customers, and improve operating efficiency.

We are looking for a highly skilled Senior Engagement Manager to join our team. As a Senior Engagement Manager, you will be responsible for heading and managing customer engagements, delivery efforts in a B2B environment for customer service teams of various organizations.

Key Responsibilities
  • Manage customer communication, relationships, and escalation management.
  • Guide the client on technology evaluation, technical thought leadership, and direction.
  • Constantly sync with the product and Business team to align on business priorities and plan for long-term and short-term architecture goals.
  • Showcase thought leadership on technology roadmaps, agile development methodologies, and best practices.
  • Take the lead in preparing functional and technical specification documents.
  • Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
Requirements
  • Excellent client communication, analytical, and presentation skills.
  • Ability to work with minimal supervision in a dynamic and time-sensitive work environment.
  • Experience to manage a midsize team is a must.
  • Experienced in managing mid-to-large-size data and cloud engagements using GCP/AWS/Azure platforms and services.
  • Ability to discuss data management, data governance, and data integration-related issues and provide a point of view.
  • Problem-solving mindset and ability to guide the team to resolve project issues.
  • Good grasp of risk management, scope management, and project profitability.
What We Offer
  • The experience of working in a category-defining high growth startups in the transformational AI, Decision Science, and Big Data Domain.
  • The opportunity of getting on-boarded to the phenomenal growth journey and helping the customers take the next big leap in digital transformation.
  • The opportunity to work with a diverse, lively, and proactive group of techies who are constantly raising the bar on the art of translating mounds of data into tangible business value for clients.
  • Flexible working options available to foster productivity and work/life balance.


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