Business Operations Technical Specialist

2 days ago

Pune, Maharashtra, India beBeeRetailSupportAnalyst Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary

This role requires an expert in retail business operations, application support and technical issue resolution. The ideal candidate will have a strong understanding of retail systems, including merchandising and Point of Sale (POS) functionalities.

  • Second-line application support for Retail Systems, including:
  • • Item Master management
  • • Purchase Order (PO) lifecycle
  • • EDI messages
  • • PO receiving processes
  • • Pricing & promotions
  • • User profile setup and audit

Responsibilities include responding to and resolving a wide range of incidents such as:

  • • Missing or incorrect pricing and promotions at store level
  • • Failed EDI transmissions or mismatched order data
  • • Delays or errors in PO receiving and stock updates
  • • Integration failures between merchandising and ERP
  • • Inaccurate or missing product data in store systems
  • • Printer or peripheral device malfunctions (e.g., receipt printers, label printers)
  • • PED (Pin Entry Device) connectivity or configuration issues
  • • POS system failure or transaction failures
Key Skills and Qualifications
  • • Bachelor's degree in business, engineering, computer science or equivalent experience
  • • At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge
  • • Strong knowledge of retail domain and any retail ERP is required
  • • Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)
  • • Strong Excel skills for data analysis
  • • Ability to analyze XML, JSON, and flat file data formats
  • • Effective oral and written communication skills
  • • Attention to detail, systematic thinking and a passion for problem solving
About the Role

This is a key position that involves working closely with IT teams and vendors to drive issue resolution and ensure timely follow-up.

The successful candidate will be able to translate technical issues into clear, actionable insights for non-technical stakeholders and provide effective solutions to complex problems.

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