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Technical Operations Specialist

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Pune, Maharashtra, India beBeeTechnical Full time US$ 90,000 - US$ 1,20,000
Job Title: Technical Operations Specialist

This role involves being a key member of our global team responsible for handling incidents and service requests from customers.

Key responsibilities include performing ticket analysis, service interruption analysis, triaging issues and following up with relevant teams for resolution.

Excellent communication skills are necessary to provide positive customer support experience, build strong relationships and handle customers professionally.

Key Skills:
  • Expertise in Microsoft Excel
  • Understanding of complex formulas and writing VB Macros
  • Business understanding of Telecom or Finance Industry
  • Extended hour flexibility to work on weekends and shifts
  • Any programming language like SQL or Java Script (added advantage)
  • Solid communication and interpersonal skills
  • At least 2 years of industry experience

Why this role? This is an excellent opportunity to showcase your fine-tuned skills for resolving issues and helping end-users. You will be part of a dynamic and highly collaborative team with possibilities for personal and professional development.

As a Technical Operations Specialist, you will have the opportunity to work in a multinational environment for a global market leader in its field.