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Advanced Technical Support Specialist

2 weeks ago

Palakkad, Kerala, India beBeeSecurity Full time US$ 1,50,000 - US$ 2,00,000
Staff Technical Support Engineer Position

We are looking for a highly skilled Staff Technical Support Engineer to join our organization. This individual will be responsible for providing expert technical support to customers and partners, with a focus on AI Access Security and SaaS Security solutions.

The successful candidate will have extensive experience in technical support engineering, particularly in the areas of network security technologies. They should possess strong written and verbal communication skills, enabling them to explain complex technical issues to diverse audiences.

In this role, you will troubleshoot and resolve complex technical issues related to GenAI app adoption and SaaS application security. You will also provide best practices and configurations to optimize security solutions for our customers, ensuring timely follow-up and resolution of support cases.

You will conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates. Additionally, you will collaborate with cross-functional teams to drive product improvements and customer success.

Key Qualifications:
  • 8+ years of experience in a technical support engineer role, with a focus on network security technologies.
  • Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems.
  • In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols.