Level 2 Technical Support Specialist

2 weeks ago


Palakkad, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
IT Support Professional Role

We are seeking an experienced IT support specialist to fill a key position in our 24x7 NOC, SOC, and Help Desk division.

The ideal candidate will be skilled in troubleshooting, configuring, and maintaining devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

Key Responsibilities:

  • Provide technical support and troubleshooting for Windows & Mac platforms
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner

Requirements:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support
  • Strong experience in troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations
  • Advanced skills in Office 365 configuration and troubleshooting

Preferred Certifications:

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate


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