BPO Process Trainer

2 weeks ago


Chennai, Tamil Nadu, India CapTalent HR Full time
Job Summary: We are seeking a skilled BPO Process Trainer to join our team at CapTalent HR. As a BPO Process Trainer, you will be responsible for conducting training sessions for voice process, product, and sales training. You will also develop training materials and presentations, assess training needs and performance to improve processes, provide feedback and coaching to trainees, and monitor and evaluate training effectiveness.

For this role, you should have 1-3 years of experience in process training and be comfortable with developing and delivering training content. You should also have excellent communication and interpersonal skills, and be able to work effectively in a team environment.

Key Responsibilities:

  • Conduct BPO training sessions for voice process, product, and sales training
  • Develop training materials and presentations
  • Assess training needs and performance to improve processes
  • Provide feedback and coaching to trainees
  • Monitor and evaluate training effectiveness


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