Process Specialist Trainer
3 weeks ago
Job Overview
We are seeking a highly skilled Process Specialist Trainer to join our team at CapTalent HR. As a key member of our BPO training team, you will be responsible for delivering voice process, product, and sales training to our clients.
Key Responsibilities
- Design and deliver comprehensive training programs for voice process, product, and sales training
- Develop and maintain training materials and presentations
- Assess training needs and identify areas for improvement
- Provide coaching and feedback to trainees
- Monitor and evaluate training effectiveness
Requirements
- Proven experience in BPO training and development
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
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