Process Specialist Trainer

3 weeks ago


Chennai, Tamil Nadu, India CapTalent HR Full time

Job Overview

We are seeking a highly skilled Process Specialist Trainer to join our team at CapTalent HR. As a key member of our BPO training team, you will be responsible for delivering voice process, product, and sales training to our clients.

Key Responsibilities

  • Design and deliver comprehensive training programs for voice process, product, and sales training
  • Develop and maintain training materials and presentations
  • Assess training needs and identify areas for improvement
  • Provide coaching and feedback to trainees
  • Monitor and evaluate training effectiveness

Requirements

  • Proven experience in BPO training and development
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

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