Trainer - Adult Learning and Development
2 weeks ago
Job Summary
Truce Titanium Taurus is seeking a highly skilled Trainer to join our team. As a key member of our training team, you will be responsible for delivering high-quality training programs to our customer service representatives.
Key Responsibilities
- Design and deliver training programs for new joiners and refresher trainings, focusing on adult learning principles and customer service skills.
- Conduct training need analysis to identify gaps between expected and current capabilities.
- Develop and implement training content to enhance customer service skills, including telephone etiquette, communication, and selling skills.
- Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
- Collaborate with subject matter experts to ensure training content is up-to-date and relevant.
- Manage and maintain accurate records of training attendance, participation, and evaluation.
Requirements
Graduate degree required. 6 months to 1 year experience in a BPO preferably. Good communication and presentation skills.
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