Trainer - Adult Learning and Development

2 weeks ago


Chennai, Tamil Nadu, India Truce Titanium Taurus Full time
Job Description

Job Summary

Truce Titanium Taurus is seeking a highly skilled Trainer to join our team. As a key member of our training team, you will be responsible for delivering high-quality training programs to our customer service representatives.

Key Responsibilities

  1. Design and deliver training programs for new joiners and refresher trainings, focusing on adult learning principles and customer service skills.
  2. Conduct training need analysis to identify gaps between expected and current capabilities.
  3. Develop and implement training content to enhance customer service skills, including telephone etiquette, communication, and selling skills.
  4. Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
  5. Collaborate with subject matter experts to ensure training content is up-to-date and relevant.
  6. Manage and maintain accurate records of training attendance, participation, and evaluation.

Requirements

Graduate degree required. 6 months to 1 year experience in a BPO preferably. Good communication and presentation skills.



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