BPO Voice Process Specialist

3 weeks ago


Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full time
Job Summary

We are seeking a highly skilled BPO Voice Process Specialist to join our team at Wizaltia Hr Solutions. The ideal candidate will possess excellent communication skills in Hindi and English, with a strong ability to resolve customer queries and issues effectively.

Key Responsibilities
  • Handle inbound and outbound customer calls in Hindi, providing accurate information and resolving customer queries efficiently.
  • Collaborate with team members and other departments to ensure seamless customer service delivery.
  • Meet and exceed performance targets, adhering to predefined scripts and processes.
  • Participate in training and development sessions to enhance skills and knowledge.
  • Escalate complex issues to the appropriate channels, ensuring timely resolution.
Required Qualifications
  • Fluency in Hindi (Mandatory)
  • Excellent verbal and written communication skills in Hindi and English
  • Prior experience in a BPO or customer service role
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize in a fast-paced environment

Wizaltia Hr Solutions is committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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