Dynamic Team Lead for BPO Operations

4 days ago


Chennai, Tamil Nadu, India CapTalent HR Full time

Seeking a seasoned Team Lead to oversee our Customer Care BPO operations, focusing on voice-related processes. The ideal candidate will have a minimum of 1 year of experience in team leadership within a similar domain.

Key Responsibilities:

  • Drive team performance and ensure adherence to KPIs and KRA
  • Effective client handling and relationship management
  • Lead associates in handling inbound and outbound calls (non-sales focused)

Requirements:

  • 1+ year of experience as a Team Lead in a Customer Care BPO (voice operations)
  • Graduation degree mandatory

Working Conditions:

  • 6-day working week with Sunday fixed off
  • Salary: Up to 4-5 LPA

Interested candidates can reach out to the HR department for further information.


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