BPO Team Lead

20 hours ago


Chennai, Tamil Nadu, India NTT DATA Full time

Job Title: BPO Team Lead - Operations Management


Job Summary:


NTT DATA Services seeks an experienced BPO Team Lead to oversee the daily operations of a US Healthcare provider data management team.


Key Responsibilities:



  1. Monitor and manage team performance to ensure timely and accurate data management and delivery of client requirements.
  2. Collaborate with the quality and business transformation team to identify and implement process improvements.
  3. Provide mentorship, coaching, and training to team members on process updates and best practices.
  4. Develop and maintain effective relationships with clients and internal stakeholders to ensure seamless data management processes.
  5. Analyze and report on team performance, identifying areas for improvement and implementing corrective actions.

Requirements:



  • 8+ years of experience in US healthcare working with provider data management.
  • Ability to work regularly scheduled shifts from Monday-Friday 20:30pm to 5:30am IST.
  • University degree or equivalent with 3+ years of formal studies.
  • Good logical thinking ability and strong communication skills.
  • Exposure to MS Office and ability to work in a team environment.

About Us:


NTT DATA Services is a leading IT services provider helping clients navigate and succeed in a rapidly changing world.


Apply:


Interested candidates should submit their application through our website.



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