Regional IT Demand Management Expert

3 days ago


Kota, Rajasthan, India beBeeDemand Full time ₹ 18,00,000 - ₹ 24,00,000

We are seeking a highly experienced IT professional to fill the role of Regional Demand Operations Manager.

This position is responsible for overseeing regional demand operations, ensuring alignment with global corporate standards.

  • Act as the liaison between local business SPOCs/vendors and central IT.
  • Ensure local IT services (internet, telecom, printers, etc.) are standardized under corporate control.
  • Oversee procurement processes, ensuring PRs/POs are created and processed accurately.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as the escalation point for SPOCs facing complex IT/service challenges.
  • Maintain documentation, reporting, and compliance records for regional services.

Requirements:

  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.

Preferred qualifications include exposure to ERP systems for procurement and finance workflows, ITIL certification, and experience in multinational or regional IT operations.



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