
Strategic Partnership Development Manager
12 hours ago
We are seeking a proactive and relationship-driven individual to manage and grow our strategic partnerships.
This role requires a blend of relationship management, operational oversight, and account servicing to ensure partners are supported, satisfied, and aligned with business objectives.
Key Responsibilities:
- Manage the entire partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
- Serve as the primary point of contact for all partner-related queries, communications, and escalations.
- Responsible for meeting deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
- Verify contracts to ensure compliance with legal, financial, and operational terms before activation.
- Conduct quality checks by calling newly onboarded partners to verify onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations.
- Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
- Maintain records of all communication for audit and quality assurance purposes.
- Update and maintain the partner database, ensuring all records are accurate, complete, and up-to-date.
- Ensure that reward terms and conditions (T&Cs) are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies.
- Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
- Collaborate with finance and accounts teams to support smooth reconciliation processes.
- Ensure data integrity and update records promptly to reflect any changes or corrections.
Success Metrics / KPIs
- Partner engagement and retention rate.
- Timely activation and performance of partners in campaigns.
- Accuracy and timeliness of invoice verification and payouts.
- On-time reporting on partner activities, financials, and audits.
- Satisfaction scores and qualitative feedback from partners.
- Accuracy and completeness of partner data and documentation.
- Resolution of partner concerns and quality issues within defined SLAs.
Required Skills & Qualifications
- Bachelor's/Master's degree in Any Discipline.
- 3+ years of experience in Partnerships Account management, client success/servicing or Relationship Management roles.
- Strong interpersonal and communication skills, with a passion for building long-term relationships.
- Organized, proactive, and capable of managing multiple partner accounts simultaneously.
- Ability to think strategically while executing tactically.
- Collaborative mindset with strong stakeholder management skills.
- Proficient in Microsoft Excel, with knowledge of formulas such as VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions.
- Ability to analyze, organize, and present data effectively using Excel for reporting, reconciliation, and decision-making.
- Prior experience using Excel for tasks like invoice verification, partner tracking, and payout management is a plus.
- Skilled in task prioritization and time management, ensuring high-quality execution under pressure.
- Flexible and solution-oriented mindset, with a proactive approach to problem-solving in dynamic settings.
- Strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.
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