Delivery Operations Manager

5 days ago


Pune, Maharashtra, India Luxoft India Full time
Job Description

We are seeking an experienced internal line manager to support our delivery organization with people management, delivery tracking, and monitoring, and developing relationships with clients.

Key Responsibilities:

  • Drive delivery, quality, and productivity in global delivery teams for the global Swiss bank in Wealth Management area in India.
  • Identify customer needs and oversee service delivery within the business context.
  • Liaise with project teams up to 60 people, and internal/external stakeholders with possibility of further growth.
  • Leadership with overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching, and team/project performance.
  • Provide daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals.
  • Ensure sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control.
  • Work closely with EMEA/APAC Head to achieve project's business goals.
  • Work on contract details (contract evaluation, extension, assignment of bonuses), involved in operational/tactical/strategic activities, responsible for hiring for the team/project.
  • Monitor and measure the mood of team members and ensure effective support.

Mandatory Skills:

  • Previous experience working as a Project Manager, Resource Manager, or on a similar role related to staff and client management (3+ years).
  • Proven experience of sustaining team size of 50+ FTE, preferably in an outsourcing/offshore setup.
  • Ability to efficiently and effectively communicate with team members, customer representatives, senior management.
  • Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills.
  • Delivering innovative solutions for team morale and ability to speak to large audiences to explain solutions formulated.
  • Understanding of SDLC.

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