Delivery Operations Manager
1 month ago
We are seeking an experienced internal line manager to support our delivery organization with people management, delivery tracking, and monitoring, and developing relationships with clients.
Key Responsibilities:
- Drive delivery, quality, and productivity in global delivery teams for the global Swiss bank in Wealth Management area in India.
- Identify customer needs and oversee service delivery within the business context.
- Liaise with project teams up to 60 people, and internal/external stakeholders with possibility of further growth.
- Leadership with overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching, and team/project performance.
- Provide daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals.
- Ensure sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control.
- Work closely with EMEA/APAC Head to achieve project's business goals.
- Work on contract details (contract evaluation, extension, assignment of bonuses), involved in operational/tactical/strategic activities, responsible for hiring for the team/project.
- Monitor and measure the mood of team members and ensure effective support.
Mandatory Skills:
- Previous experience working as a Project Manager, Resource Manager, or on a similar role related to staff and client management (3+ years).
- Proven experience of sustaining team size of 50+ FTE, preferably in an outsourcing/offshore setup.
- Ability to efficiently and effectively communicate with team members, customer representatives, senior management.
- Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills.
- Delivering innovative solutions for team morale and ability to speak to large audiences to explain solutions formulated.
- Understanding of SDLC.
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